- What are our overall customer satisfaction scores?
- What is our response time?
- How likely are customers to recommend us to others?
- Finally, what is our Customer Effort Score?
Track Key Metrics
Firstly, with the card widgets at the top of the dashboard, we can easily track trends in response times and customer satisfaction scores. The CSAT by Support doughnut chart illustrates how many customers are pleased with forum and incident responses. Then, the CSAT stacked bar chart provides additional levels of detail, breaking down scores by control and offering customers various response options.
The Customer Effort and Net Promoter Score gauges provide more insight into customers’ experiences. The CES gauge details the amount of effort customers exert to use the product while the NPS gauge outlines how likely customers are to recommend the product to others.
Finally, the three card widgets on the right side of the dashboard list the percentages of customers who provided scores of 9 and 10 (69.44%), 7 and 8 (11.11%), and 1 to 6 (19.44%).
It is also worth noting that with the response time and CSAT spline charts, viewers can analyze trends that may be occurring over time, allowing them to identify where the company is doing well and where it could improve.
Filter Your Data
One key feature of this dashboard is its versatility. With the “Product Name” drop-down list box filter, viewers can display data for any combination of products. Users can reset the filter by clicking the funnel-shaped icon in the upper right corner of the list box. This feature is invaluable for users who need to focus their analysis on specific pieces of data.
